Wholesale Policies
Order Minimum
We have no order minimum + free shipping for domestic orders greater than $300, otherwise, a $10 flat shipping fee applies.
Ordering
At the time, we accept orders via email (wholesale@terporium.com), Instagram (@terporium), or by
phone—soon you will be able to order online. If you need assistance placing an order or have any questions,
don’t hesitate to reach out to us at (831)200-3549 or wholesale@terporium.com
Please provide Resale Number or Tax ID to avoid being charged tax on orders where applicable.
Packaging
All items are individually quality checked before being securely wrapped in protective packaging for shipping.
All items come with their respective packaging/storage bags. Customer service cards and stickers are included
for every item.
Payment Methods
All orders must be paid upfront prior to shipping. Currently, we do not offer payment terms (Net 30, 60, 90
etc.). We accept credit cards, PayPal, bank transfers, cashier’s checks, and US money orders. International
orders must be paid by wire transfer and include an additional $45 for transfer fees.
Turnaround Time
Once we receive payment, orders take 1-2 business days to ship. All items are in stock unless otherwise
specified. Please allow 1-2 weeks for the order to be delivered. We will always do our best to get your order to
you in a timely fashion. If a quicker turnaround time is needed, please contact us to discuss.
Shipping & Handling
Free UPS ground shipping for domestic orders greater than $300, otherwise a $10 flat shipping fee applies. If
you would like to request a different shipping service or use your shipping account, please contact us and/or
include all necessary account information.
International:
All international shipping fees are quoted based on USPS Priority Mail Intl. If you would like to request a
different shipping service or use your shipping account, please contact us and/or include all necessary account
information. International customers are responsible for any customs duties, taxes, or fees that their order may
incur. Insurance is required on all international orders (when available). If your country does not enable the
purchase of insurance on your package, Terporium will not be responsible for any loss or damage that may
occur.
Warranty
We strongly back the quality of our products. Exchanges, refunds, and replacements are available if a product
has a quality issue. If a customer has an issue with our product, you can refer them to us.
Returns
We stand behind our products and want to maintain great relationships with our vendors. Wholesale orders
come with a 5-day money-back guarantee. Items must be in a resalable condition. Simply return the
merchandise with the original invoice and a note stating your reason for return and we’ll gladly refund your
purchase price. Shipping & handling charges are not refundable, and a 10% re-stocking fee may be deducted
from the refund.
Defective, Lost, Incorrect, or Damaged Goods
If your order is damaged or incorrect upon arrival, save all contents and packing materials and contact us within
3 business days after its arrival. Shipments that arrive in damaged condition will be replaced only after the
damaged merchandise has been returned to Terporium within 10 days of receipt for inspection. Shipments that
have been determined to be lost, after thoroughly researching the package through delivery confirmation
tracking, will be replaced. For both circumstances, a monetary refund will not be given.
Canceling/Changing Your Order
We process orders quickly and cannot guarantee that your order can be canceled or altered after it has been
placed—we will do our best to accommodate your requests. If you need to change or cancel your order, please
contact us immediately to see if your order has already been processed. If it has not, we will be more than happy
to alter or cancel your order.
Brand Assets
If desired, we will provide you with product images, videos, and descriptions of the products that you are free to
use on your website, social media, etc.
TO REGISTER FOR A TERPORIUM WHOLESALE ACCOUNT, CLICK HERE.